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Simply Solar Service & Support

Are you a Simply Solar customer that needs support?

Please submit your request using the link below for the fastest assistance.
Start a service request →
Takes about two minutes. A coordinator follows up with next steps.

What we help with

Pick whichever is closest when you start your request — you can explain the details in your own words on the form.

System Production Issue

No production, an inverter error or warning, or less output than expected.

Monitoring

Portal shows no data, stopped updating, or you lost access.

Battery Issue

Not charging, no power during an outage, error codes, or settings questions.

Leak

Water coming into the home near the solar array.

Removal & Reinstallation

System removal and reinstallation for a new roof, roof repair, or remodel.

Damage or Pests

Storm damage, animals, a broken panel, exposed wiring, or loose hardware.

Upgrade or Add-on

Add panels, a battery, or an EV charger; move or change existing equipment.

Utility Bill Question

A bill that’s higher than expected, true-up questions, or NEM 3.0 battery settings.

Cleaning or Inspection

Panel cleaning, a system health check, or a real estate inspection.

Documentation / Paperwork

Home sale or ownership transfer, warranty documents, invoices, monitoring access.

Something else? Start a request anyway and tell us what’s going on.

Ready when you are.

Start a service request →

Not a Simply Solar customer?

We can still help. Go to our service page to submit a request for service.
Questions about going Solar?
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