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Simply Solar Service & Support

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Commmon Issues

System Production Issue

No production, an inverter error or warning, or less output than expected.

Monitoring

Portal shows no data, stopped updating, or you lost access.

Battery Issue

Not charging, no power during an outage, error codes, or settings questions.

Leak

Water coming into the home near the solar array.

Removal & Reinstallation

System removal and reinstallation for a new roof, roof repair, or remodel.

Damage or Pests

Storm damage, animals, a broken panel, exposed wiring, or loose hardware.

Upgrade or Add-on

Add panels, a battery, or an EV charger; move or change existing equipment.

Utility Bill Question

A bill that’s higher than expected, true-up questions, or NEM 3.0 battery settings.

Cleaning or Inspection

Panel cleaning, a system health check, or a real estate inspection.

Documentation / Paperwork

Home sale or ownership transfer, warranty documents, invoices, monitoring access.

Not a Simply Solar customer?

We can still help. Go to our service page to submit a request for service.
Questions about going Solar?
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